Aviva

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Insurance company

This is just the next step in our journey. There is more long-term potential beyond this three-year horizon and today I will talk about three of these opportunities.
First, in General Insurance there is plenty of room to grow – unlocking value from Direct Line, expanding partnerships, scaling SME in Canada, and building our Lloyd’s presence.
Secondly, in Wealth, where we have leading Workplace and Adviser Platform businesses. And we are expanding fast - in advice with Succession Wealth, and scaling in Direct Wealth. We are on track for our £280m profit ambition in 2027, and Wealth will soon account for almost 10% of Group earnings.
And finally, Artificial Intelligence, where we have a greater opportunity than most. With millions of customers, ability to deploy and re-use at scale, capacity to invest, and most importantly, proprietary customer and claims data. We are well positioned for this shift.
We have developed AI capabilities from claims summarisation and call-wrap to medical underwriting. Our focus now is on bigger end-to-end opportunities where AI can transform areas like customer service, underwriting, and operations.